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The Clifton Guestbook

 

"Myself and my team work to make every moment of your stay perfect so comments on any ways we could improve, or anything you particularly liked are much appreciated.  I hope we can welcome you back to stay with us again in the future."

 

Louise Parkin

Hotel Manager

Average customer review

(3 customer reviews)

All customer reviews

  • paul 13th August 2014
    Myself and my wife stayed with a while ago now, we loved the Hotle and the double room with the amazing swan towles and a nice relaxing bath. And all the fruit and biscuits.we were looked after very well .we are due back to your hotle on the 15 th of augaust till the 18 th of auguast and we hope it will be a wounderfull stay again .Thank you .Paul,Michaela o'regan from Jersey c.i
    • Louise Parkin 18th August 2014
      Dear Paul,

      Thank you very much for taking the time to review The Clifton Hotel. I am delighted to hear that you enjoyed your stay with us this week and we are really looking forward to welcoming you back to The Clifton! Thank you again for your lovely comments and I will pass this feedback back on to all of my team.

      Warm Regards,

      Louise Parkin
      Hotel Manager
  • Elizabeth Hayes 13th July 2014
    The good first - friendly staff, an excellent location close to where I was working and a delicious breakfast in the basement restaurant. However, due to a computer glitch it seems, my room had been double-booked and instead I was downgraded to a very basic single. It was right up on the top floor, tiny and frankly rather seedy. The only nice thing about it was a tray with a cafetiere, fresh coffee and fruit. On a hot night - not their fault, admittedly - it was really quite unbearable and I slept very badly between two very long working days. No explanation was given as to why I'd been chosen to be downgraded and although I was given a reduction in the cost of my room that was less important, as it would be covered by expenses. What I really wanted was the room I'd booked, which for no reason I could understand seemed to have been given to someone else. Poor management?
    • Louise Parkin 18th August 2014
      Dear Elizabeth Hayes,

      Thank you for your valued comments in your feedback about your recent stay with us at the Clifton Hotel. I am pleased to hear that you enjoyed the extra touches provided in your room such as the fresh fruit and swan towels. However I sorry to learn that there was a mistake made with your room reservation and am terribly sorry that this affected your stay and that my team allocated you a standard single room. I can assure you that I have addressed this with my staff and I apologise that no explanation was given. I believe we had an issue with our computer system and there were complications with many bookings on this particular day. However we would normally allocate you suitable accommodation to the room you have booked.

      I am glad to hear that the location suited you perfectly and you enjoyed the breakfast in Racks Restaurant. Please do not hesitate in contacting me on 01179736882 to discuss your stay further, I am always glad of any constructive feedback.

      Warm Regards,

      Louise Parkin
      Hotel Manager
  • Sam Bateman 11th July 2013
    Thoroughly enjoyed my stay at the Clifton - the staff were clearly busy, but all friendly and helpful. My room was good value and clean - I loved the fresh coffee and tea! The restaurant in the basement is also great - I sat there all evening watching Wimbledon and enjoyed a very tasty meal. Will recommend and return.
    • Jess Milford 11th July 2013
      Dear Sam,

      Thank you for taking the time to review us. I am glad to hear that you enjoyed your stay with us at The Clifton and found the staff friendly and helpfull, we pride ourselves in offering a high level of customer service. I hope we can welcome you back in the future for another tasty meal in the restaurant!

      Jess Milford
      Manager