The Clifton Guestbook
"Myself and my team work to make every moment of your stay perfect so comments on any ways we could improve, or anything you particularly liked are much appreciated. I hope we can welcome you back to stay with us again in the future."
Average customer review
All customer reviews
The good first - friendly staff, an excellent location close to where I was working and a delicious breakfast in the basement restaurant. However, due to a computer glitch it seems, my room had been double-booked and instead I was downgraded to a very basic single. It was right up on the top floor, tiny and frankly rather seedy. The only nice thing about it was a tray with a cafetiere, fresh coffee and fruit. On a hot night - not their fault, admittedly - it was really quite unbearable and I slept very badly between two very long working days. No explanation was given as to why I'd been chosen to be downgraded and although I was given a reduction in the cost of my room that was less important, as it would be covered by expenses. What I really wanted was the room I'd booked, which for no reason I could understand seemed to have been given to someone else. Poor management?
Thoroughly enjoyed my stay at the Clifton - the staff were clearly busy, but all friendly and helpful. My room was good value and clean - I loved the fresh coffee and tea! The restaurant in the basement is also great - I sat there all evening watching Wimbledon and enjoyed a very tasty meal. Will recommend and return.
Thank you for taking the time to review us. I am glad to hear that you enjoyed your stay with us at The Clifton and found the staff friendly and helpfull, we pride ourselves in offering a high level of customer service. I hope we can welcome you back in the future for another tasty meal in the restaurant!